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Frequently Asked Questions

• My hot water heater is running out too fast. Why?

  If you notice the water heater’s supply of hot water isn’t lasting as long as it should, it may be an issue with your tank hot water heater. The heating element could be too dirty from grime or mineral buildup.

• Why is my toilet running?

  A toilet that’s running constantly could be dealing with several potential problems, such as a broken flapper seal, flush valve or flapper chain. Sometimes it’s the handle itself that’s making the toilet run. A running toilet wastes a lot of water, so it’s important to call Expert plumbers promptly at 615-799-0427.

• Why is my dishwasher's drainage not working?

  One of the most common reasons your dishwasher isn’t draining fully is because there’s a clog in the drain line. The line, sometimes referred to as a drain hose, pumps water from the dishwasher tub at the end of a cycle. When the drain line clogs, water may not be able to flow properly. Contact our certified plumbers for troubleshooting and repairs.

• What should I do if a pipe bursts?

  A fast response is essential when struggling with a burst pipe as a result of freezing. Expert plumbers are better equipped to resolve burst pipe repairs, but there are several things you can do on your own to keep the pipes from icing over in the first place:

  Open any cabinet doors to enable warmer air to circulate around the plumbing. Be sure to move any harmful cleaners and household chemicals up out of the reach of children.

  Let the cold water drip from faucets with piping exposed to the cold. A small amount of water in the pipe—even at a trickle—helps keep ice from forming and freezing.

  Minimize changes to the thermostat and keep your home at a minimum of 50 degrees, even after you’re out of the house.

  Take a look at the full guide for dealing with frozen pipes.

• Why does my garbage disposal smell?

  Dump food scraps right away with cold water and leave the disposal on for about 30 seconds to ensure everything is broken down. You should also stop putting coffee grounds, eggshells, potato peels and other large pieces of food into the disposal, because they may restrict drainage and cause damage and bad smells.

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge used by HVAC companies once someone is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. A diagnostic fee covers the technician’s time, expertise and travel costs associated with determining the underlying cause of the problem. It’s basically a service fee for the technician’s professional assessment to identify the cause of the malfunction.

  It’s similar to visiting your doctor. They have to do some preliminary tests or an examination to learn more about what’s wrong before proposing treatment. In the same way, your HVAC professional needs to inspect your system to determine the needed repairs or maintenance.